Our Quotations are confidential. A typical quote is valid for thirty (30) days (updated June/2022) from the day of receipt unless agreed upon otherwise.
Upon confirmation of an order, please sign the issued quotation and email to firstname.lastname@example.org, along with a 50% deposit paid by cheque, cash or credit/debit card. We take credit/debit cards over the phone. The balance 50% will be due on day of delivery. Upon receipt of confirmation and deposit a tentative completion date will be issued. A final invoice will be issued within 2 business days of delivery/installation. For orders exceeding $15,000 before taxes payments can be split in 3-4 upon request.
An order can be cancelled up to 5 business days before delivery. Any deposits are non-refundable due to the custom-made nature of our products.
In the event of any changes to the quote following the on-site visit the customer will be informed promptly. A total of one (1) pre-confirmation on-site visits will be no-obligation and free of charge. In the rare case, if more than one pre-confirmation visit is required the customer will be informed of any occurring costs. All visits after order confirmation are free of charge. The customer agrees to any reasonable request to on-site access at a suitable time between 8am-8pm.
It is the clients responsibility to ensure that the structure of the work site (including but not limited to: walls, roofs, floors, wood work, decks etc.) is architecturally sound and strong for the work being done.
Measurements cannot be changed once an order has been confirmed for production.
Warranty information: All GLASS&DIAMOND LTD. products and services are warranted for two (2) years from the date of installation/delivery against manufacturing defects and lifetime warranty for workmanship errors. Breakage of glass is not covered under this warranty from the time a project is finalized and handed over to client. Any defects will be taken care of within thirty (30) business days from day of complaint received.
Measurements are rounded up to the next even inch (max. of 2)
Delivery/Install dates are estimates. Track your order by calling the office with your order/quote number.
We recommend a professional on-site visit for measurements. If measurements are provided by the client they cannot be changed once an order has been confirmed.
GLASS&DIAMOND LTD. is not liable for any accidental damage caused by, but not limited to improper, dangerous use of our products. Furthermore, we do take no responsibility for improper water drainage or water leaks.
Upon completion we recommend a thorough inspection of the work by the client. Once everything is inspected and accepted by the client we will not warrant any kind of glass breakage accidental or otherwise.
GLASS&DIAMOND LTD. under no circumstances will be liable for any damages such as but not limited to injury to persons, loss of life, property damages.
All promotions advertised on the website, advertisements and any online presences are subject to verification by phone or email.